business systems consultancy

for the travel industry



Voom Consulting Ltd - Business Systems Consultancy for the Travel and Tourism Industry © ALL RIGHTS RESERVED. 

​07786 656301

​07786 656301


Voom Consulting Ltd was founded by Emma Coldman in December 2014, offering freelance consultancy services to the travel industry for any IT project need, large or small.

Emma began her career in the travel industry with First Choice in 1992, shortly after graduating from university with a degree in Modern Languages. Those were the days of WordPerfect and ATOP, faxing being a novelty, and late bookings being received in resort via telex!

After four seasons in resort, she spent 7 years working in Australia in the inbound tourism industry for APT (, Britz Rentals & Tours ( and then Abercrombie & Kent ( in positions from Group Tour Co-ordinator to Operations Manager to General Manager.

During her time with A&K Australia, Emma implemented Travel Studio by Open Destinations ( This inspired her to take her career in a different direction, and in 2001, she transitioned into a Group IT function in London.

In a hybrid PM/BA/Product Owner role, she was responsible for the implementation, support, enhancement and on-going rollout of Travel Studio and other supporting systems around the Abercrombie & Kent Group of companies, covering almost all corners of the globe. 

As the company undertook a large program of IT improvement, Emma built and managed a global team covering the functions of Business Analysis, Project Management, QA, Implementation, Support and System Training. 

Since setting up Voom Consluting Ltd, Emma has undertaken work for travel industry clients including TUI AG, the world’s number one integrated tourism business. 

If you want a project delivered, quickly, quietly and efficiently, then please contact Voom Consulting Ltd for a no-obligation chat about your requirements.

travel industry / systems experience

  • Project Management Office development and management

  • IT program re-alignment with new corporate vision/objectives
  • Multiple reservation system implementations worldwide
  • Building and managing teams of business analysts, support and implementation experts, systems trainers and QA
  • Complex and high risk data cleansing / standardization projects
  • ​Data warehouse solutions / business intelligence - analysis, testing, implementation
  • System integrations - analysis, testing, implementation 
  • System migrations - analysis, testing, implementation 
  • Design and delivery of bespoke travel business systems to complement legacy reservation systems
  • Business process reviews and process improvement initiatives 
  • System performance reviews leading to reduced system downtime and enhanced user experience
  • Software vendor selection and management

Emma Coldman, Director, Voom Consulting Ltd